Managed IT Services
Managed IT that keeps your team working.
NDLS handles day-to-day support, monitoring, and maintenance so you get fewer surprises and faster help when something breaks.
- ✓ Helpdesk support for your team
- ✓ Proactive monitoring + patching
- ✓ Clear recommendations and a plan
Built for real businesses
Practical support, consistent maintenance, and visibility into what's being managed.
If any of this sounds familiar...
Managed IT is a good fit when technology is slowing your team down or you're tired of reacting to the next fire.
Support feels slow
Tickets sit too long, and small issues become big interruptions.
Too many recurring issues
Wi-Fi drops, computers lag, and fixes don't seem to stick.
No clear plan
You're unsure what's being maintained, updated, or prioritized.
Security feels "wishful"
You want practical protection without turning the office into Fort Knox.
Vendor coordination is painful
Internet, phones, printers, and software all point fingers.
Onboarding is chaotic
New hires don't have everything they need on day one.
What NDLS Managed IT typically includes
We'll confirm scope after a quick review of your environment, but here's the baseline most clients start with.
Helpdesk & user support
Fast help for day-to-day issues, troubleshooting, and requests.
Monitoring & alerting
Visibility into key systems so problems get caught early.
Patch management
Regular updates for supported devices with change control.
Security baseline
Practical controls that reduce risk without disrupting work.
Vendor coordination
We work with your internet/phone/software vendors when issues span systems.
Documentation & planning
Clear notes, recurring recommendations, and a roadmap you can follow.
Need a deeper focus on Microsoft 365, cybersecurity, networking, backups, or VoIP? NDLS can bundle those services into a single plan.
How we get you set up
A straightforward onboarding process that prioritizes stability first.
Step 1
Quick review
We map what you have today and confirm priorities.
Step 2
Onboarding
We set up tooling, access, and support channels.
Step 3
Stabilize
We tackle the highest-impact issues and reduce noise.
Step 4
Ongoing support
Consistent maintenance and help for your team.
Managed IT FAQs
A few quick answers. We can tailor details to your environment.
Do you support Macs and PCs?
Yes. We'll confirm what devices you have and align on what's supported.
Can you work with our current vendors?
Absolutely. We'll coordinate with internet, phone, software, and other vendors when issues cross boundaries.
Is this remote-only?
We provide remote support across Ontario and can support on-site as needed depending on location and scope.
What's the best way to get started?
Book a quick call. We'll ask a few questions, then outline the simplest next steps.
Want to make IT feel boring again?
Tell us what you're dealing with. We'll recommend a practical path forward.