Privacy policy
This privacy policy explains how NDLS (“we”, “our”, or “us”) collects, uses, and protects personal information in the course of providing managed IT and related services. We are based in Ontario, Canada and our practices are intended to align with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
What information we collect
The information we collect depends on how you interact with NDLS and which services you use. This may include:
- Basic contact details such as your name, business name, email address, and phone number.
- Technical information about devices we manage, such as hostnames, IP addresses, installed software, and system status.
- Service-related information such as tickets, change requests, and configuration notes.
- Log and security data related to monitoring, backups, and security tools we manage on your behalf.
How we use personal information
We use personal information only for reasonable purposes connected to providing and improving our services, including:
- Responding to support requests and managing service tickets.
- Monitoring and maintaining systems, networks, backups, and security tools.
- Communicating about incidents, planned maintenance, and service changes.
- Meeting legal, regulatory, and contractual obligations where applicable.
When we share information
We do not sell personal information. We may share information:
- With trusted service providers (for example: remote monitoring tools, backup platforms, email security services) who assist in delivering our services and who are subject to appropriate safeguards.
- With your explicit consent, or as reasonably required to work with your other vendors or partners.
- Where required or permitted by law, such as in response to a valid legal request.
Data security and retention
We take reasonable technical and organizational measures to help protect information under our control against loss, misuse, or unauthorized access. Retention periods vary based on the type of information and the services provided; we keep information only as long as it is needed for service delivery, legal, or legitimate business purposes.
Access, questions, and requests
If you have questions about this policy, wish to request access to your personal information, or would like to raise a privacy-related concern, you can contact us at:
Email: privacy@ndls.ca
Updates to this policy
We may update this privacy policy from time to time. When we make changes, we will revise the “last updated” date below. Your continued use of our services after an update means you accept the revised policy.
Last updated: December 2025
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